KAWAI CORPORATION is an English name to be mainly used for overseas PR.
Customers do acknowledge that they have already read and accepted the following terms of use prior to purchasing products whose specifications are fixed based on meeting(s) with salespersons of KAWAI CORPORATION.
Privacy Policy
Business meetings between you and KAWAI CORPORATION are subject to KAWAI CORPORATION privacy policy. Please read it carefully.
Explanation of charges
All KAWAI CORPORATION products are production-to-order.
KAWAI CORPORATION submits a quotation based on specifications decided in meetings with a customer in advance.
When the customer agrees on the quotation, the charge is fixed.
Conclusion of a contract
When KAWAI CORPORATION confirms a customer’s payment by a selected method (bank transfer or credit card payment), the contract is deemed to be concluded.
(Confirmation means to confirm receipt of money for bank transfer or credit card authorization for credit cards.)
Delivery
Once a contract is concluded, products are delivered by a courier that KAWAI CORPORATION consigns delivery after production (production-to-order) or packing (products in stock) is completed.
Return and refund
In the event where a customer demands to return product(s), the customer and KAWAI CORPORATION sales staff will have a meeting to examine the operating conditions of the product(s) and determine how to solve the problem.
KAWAI CORPORATION delivers replacement(s) in general.
However, if both the customer and KAWAI CORPORATION agree on a refund, it will depend on the returning process and payment method to determine how long it will take.
KAWAI CORPORATION is an English name to be mainly used for overseas PR.
Customers do acknowledge that they have already read and accepted the following terms of use prior to purchasing products whose specifications are fixed based on meeting(s) with salespersons of KAWAI CORPORATION.
Privacy Policy
Business meetings between you and KAWAI CORPORATION are subject to KAWAI CORPORATION privacy policy. Please read it carefully.
Explanation of charges
All KAWAI CORPORATION products are production-to-order.
KAWAI CORPORATION submits a quotation based on specifications decided in meetings with a customer in advance.
When the customer agrees on the quotation, the charge is fixed.
Conclusion of a contract
When KAWAI CORPORATION confirms a customer’s payment by a selected method (bank transfer or credit card payment), the contract is deemed to be concluded.
(Confirmation means to confirm receipt of money for bank transfer or credit card authorization for credit cards.)
Delivery
Once a contract is concluded, products are delivered by a courier that KAWAI CORPORATION consigns delivery after production (production-to-order) or packing (products in stock) is completed.
Return and refund
In the event where a customer demands to return product(s), the customer and KAWAI CORPORATION sales staff will have a meeting to examine the operating conditions of the product(s) and determine how to solve the problem.
KAWAI CORPORATION delivers replacement(s) in general.
However, if both the customer and KAWAI CORPORATION agree on a refund, it will depend on the returning process and payment method to determine how long it will take.