Services
From Customer Inquiry to Order: Kawai's Workflow
“We want to heat this part to a certain temperature!”—our sales rep (in the Texas/Illinois/California area, or our overseas business rep in Japan) handles your inquiry.
Customer Inquiry
We ask about the conditions in which the heater will be used, by e-mail or via one-on-one consultation, in order to propose the optimum product for your needs.
Consultation
Includes conditions of use, desired production quantity, installation method, specifications, materials, and so on.
Specification review
Kawai provides you with a proposal and advice on the optimum product and method of use for your needs.
Proposal
Order
From small lots to mass-production, Kawai's flexible factory line manufactures the products you order on a production-to-order basis.
Manufacturing
Delivery
We have a system to follow up with you after delivering your product, bringing you peace of mind.
If you have any concerns, be sure to let us know—we'll handle it right away.Post-delivery follow-up
Customer
Customer and Kawai Corporation
Kawai Corporation
